As the biggest banking group in Central America, with operations throughout the region, it is unsurprising that BAC Credomatic would lead the way in digital penetration for banking in the area. With a key customer base of individuals and SMEs, however, COVID-19 hit the region with no less force than anywhere else, and while technology and innovation remained vital, so too was retaining the personal feel people also needed in the midst of a pandemic.
Say ‘digital banking’ and you will likely think of mobile and online banking platforms. In fact, digital banking requires a complete transformation of all activities, programmes and roles, the automatisation of all banking processes, and the digitalisation of middleware, in order to get the different tools and systems to exchange information. In the banking industry, the transformation from traditional towards digital banking has been shaped by new technologies such as the cloud, big data and artificial intelligence.