2020 was a brutal year for the airline industry, but leisure travel has roared back, and airlines are finally starting to recover.
But which airline ranked the best from April 2020 to March 2021?
According to The Points Guy’s Best Airlines analysis, Delta Air Lines, yet again, keeps the top spot for best overall experience for flyers for the third year in a row.
“Once again, Delta Air Lines rose to the top of TPG’s Best Airlines analysis,” says Nick Ewen, Senior Editor at The Points Guy. “The data showed that the carrier offers consistent, high-quality performance — from its reliability to the in-flight experience to its SkyMiles loyalty program. As the travel industry continues to bounce back from the coronavirus pandemic, Delta is well-positioned to capitalize on the rebound.”
Following Delta was Southwest Airlines, which came in second place. Allegiant Air, on the other hand, ranked as the worst airline.
The study looked at the 10 major airline carriers across a variety of factors, including reliability, experience, loyalty, and costs and reach.
