Today’s pace of business demands that IT move quickly to address business needs – which has a prerequisite of IT getting very tight alignment to what the business needs and doing that work in the right order. It seems basic. But IT has a bit of a history of focusing solely on IT performance – cost, quality and speed – and being a little light on clear business outcome metrics. With these measures, IT ends up driving toward standard solutions in the name of efficiency but forgets to measure business effectiveness. Here is why this happens.

If we look back at the history of technical solutions deployed in business IT, we see wave after wave of attempts to bridge the business/technology chasm. In the 1980s, we saw the emergence of case tools (if you are too young to remember, look it up). Case tools were supposed to be the ultimate in connecting business process and data to application development. Once you had the business defined right, then COBOL code was automatically generated. You would never write a line of code again.

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